mGen is committed to serving the needs of our customers, therefore, we provide a variety of customer support and maintenance options to ensure that you receive the service you need in a fast and efficient manner.

Standard Support Help Desk
mGen's standard support plan is available Monday through Friday, 9:00 a.m. to 6:00 p.m. EST. The support team is available via phone or email at:

Extended Support Help Desk
An extended 7 x 24 x 365 telephone support plan is also available. For more information, please contact an mGen Customer Service Representative.

Remote Diagnostics Services
In order to provide quick resolution of virtually any network or server problem, mGen's facilities are equipped with the most advanced technology for remote diagnostic and secure network access. For more information, please contact an mGen Customer Service Representative mGen Customer Service Representative.

Onsite Support Services
Upon customer request, mGen will provide on-site support visits. For more information, please contact an mGen Customer Service Representative.

Maintenance
mGen offers all of our customers' options for yearly maintenance plans, which provide full point release upgrades and enhancements with installation. For more information, please contact an mGen Customer Service Representative.